Is privacy a new concern
for MetLife?
No. The MetLife family of companies ('MetLife') have a strong record of
treating information we receive and maintain about our customers as
confidential. We believe that this is a fundamental part of doing business. We
have had a formal privacy policy in place for over twenty years.
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What do you mean by
'customer'?
Generally, 'customer' refers to an individual who has obtained one of
MetLife’s products for personal, family or household purposes and who has an
ongoing relationship with us. For example, an individual who owns a life
insurance policy, mutual fund or bank product is a customer.
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Under what circumstances
does MetLife disclose the information it collects to third parties?
MetLife discloses this information to third parties (affiliates and
non-affiliates) when we believe that it is necessary in order for us to conduct
our business, or where the disclosure is required by law. For example, MetLife
may disclose this information to others in order to:
- Help us evaluate your request for a MetLife product or service
- Help us process claims and other transactions
- Confirm or correct what we know about you
- Help us prevent fraud, money laundering, terrorism and
other crimes by
verifying what we know about you |
- Help us run our business
- Process data for us
- Perform research for us
- Audit our business
- Help us comply with the law
|
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Can you tell me more about
MetLife’s policy on sharing customer information for marketing purposes?
MetLife does not disclose consumer reports or health information to third
parties for marketing purposes. However, MetLife may disclose other customer
information to third parties for marketing purposes. For example,
- MetLife may share customer information with MetLife’s affiliates so that our
affiliates may offer other products or services to our customers from the
MetLife family of companies.
- MetLife may disclose customer information to a financial services company
outside of the MetLife family of companies with which we have a joint marketing
agreement, for example, an agreement with another insurer to enable us to offer
certain of that insurer’s products.
Except as described in these examples, MetLife does not make any other
disclosures of customer information to other companies who intend to sell their
products to our customers. For example, we will not sell customers’ names and
addresses to a catalog company.
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Who are the members of the
MetLife family of companies?
The MetLife family of companies, also referred to as our 'affiliates',
includes financial service companies such as life and car and home insurers,
securities firms, broker dealers and financial advisors, and a bank, and may
also include companies that are not financial services companies. Today, our
major affiliates include:
| Metropolitan Life Insurance Company |
New England Life Insurance Company |
|
MetLife Investors Group |
General American Life Insurance Company |
| Metropolitan Property and Casualty Insurance Company |
State Street Research & Management Company |
|
Walnut Street Securities, Inc. |
MetLife Securities, Inc. |
| New England Securities, Inc. |
Hyatt Legal Plans, Inc. |
| MetLife Bank |
SSR Realty Advisors, Inc. |
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What safeguards are in
place to prevent unauthorized access to MetLife's computer systems?
Electronic records are protected by multiple computer software products that
use security features such as passwords, user identification numbers, and
personal identification numbers to guard against unauthorized access.
MetLife’s internal systems contain electronic firewalls and other security
measures designed to prevent unauthorized access to our electronic records. We
also employ surveillance software to determine if any abnormal activity occurs.
Electronic points of entry, as well as databases, servers, e-mail and
workstations are generally protected by virus detection/removal software.
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I received two different
privacy notices, including one that speaks about HIPAA. Why?
If you are a MetLife customer, Federal law requires that we give you a
general privacy notice when you first become a customer and then annually. That
notice describes our general privacy policy, which is also described in the
Consumer Privacy Notice posted on our Web site. If you have certain kinds of
MetLife insurance coverage – Dental, Long-Term Care or Accident & Health – a
second Federal law, the Health Insurance Portability and Accountability Act of
1996, requires that we also give you a special notice describing your additional
privacy rights under that law.
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What is MetLife’s Online
Privacy Policy?
Click
here if you wish to see MetLife's Online Privacy Policy.
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What if I still have
questions about MetLife's privacy policy?
If you have other questions about MetLife's privacy policy you can click here or you can write to your MetLife company,
c/o MetLife Privacy Office
P.O. Box 489
Warwick, Rhode Island 02887-9954
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MetLife Auto & Home is a brand of Metropolitan Property and Casualty Insurance Company and its Affiliates Warwick, RI.
